1. Where are you located?
- Nigeria Office: 77 Opebi Road, Ikeja, Lagos
You can call our Nigeria support line to place an order or get help.
2. Do you deliver across Nigeria?
Yes. Delivery times and costs depend on your location, so contact our Nigeria support line for details for your area.
3. What are the shipping costs?
Shipping is quoted based on the item's size and weight and on your location. Contact us for a quote before you confirm your order.
4. What kind of products does GreenBay Market sell?
We are a venture-backed marketplace (by Delta40) for affordable, energy-efficient greentech. In Nigeria, our range includes:
- Home appliances: refrigerators, washing machines, air conditioners, fans, rice cookers, kettles and toasters.
- Electronics: smart TVs, smartphones and printers.
- Solar: solar-powered products.
We stock trusted brands including Samsung, Philips, HP, Infinix, Nokia, Synix and ITEC, in brand new and Certified Refurbished condition. Prices are shown in Naira (₦).
5. How do I place an order?
- Search: Use the search bar or browse categories.
- Review: Check the features and the condition (New or Refurbished).
- Cart: Add items and enter your delivery details.
- Checkout: Choose a payment method and confirm. You'll get a confirmation with your expected delivery date.
6. What payment methods do you accept?
- Cards: VISA and MasterCard
- Bank Transfer: Available, especially for bulk and business orders.
For other payment options available in Nigeria, contact our local support line.
7. Can I pay in installments?
Buy Now, Pay Later options are available. Contact our Nigeria team for the plans available to you.
8. Why does your appliance look new when it's advertised as refurbished?
These are "Like New" items. They are gently used, factory overstock, or have minor cosmetic damage from shipping. Every unit is repaired, refurbished and tested under our Quality Assurance system, so it works perfectly at a fraction of the original price.
9. What is the warranty on your products?
- Brand New: 1-year warranty
- Certified Refurbished / Like New: 6-month warranty
10. What is your return policy?
If you receive a defective or incorrect product, contact us immediately. We accept returns of items in their original condition within our return window. See our Returns & Refunds page for timelines by category.
11. How can I contact customer support?
- WhatsApp/Phone: +234 201 700 0170
- Email: info.nigeria@greenbay.market
- Live Chat: On our website
- Business Hours: 8:00 AM – 5:00 PM, Monday to Friday (WAT, GMT+01:00)
